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Voice of customer analytics uses AI to classify feedback from surveys, support cases and reviews. Learn how teams check sampling bias, connect complaints to real service failures and verify improvements.
New York City Mayor Zohran Mamdani criticized facial recognition and visitor surveillance at Madison Square Garden. His comments follow reports about owner James Dolan’s security operations…
General Motors has agreed to pay $220 million to settle allegations that it sold drivers’ location and driving behavior data to brokers and insurers without proper consent. The agreement…
Confidential AI computing aims to protect sensitive information while artificial intelligence models process it. Hardware-backed trusted execution environments, encryption, and remote…
Opera has introduced WebAI, a proposed web standard that lets websites and extensions use AI models that run directly on users’ devices. The opt-in preview supports local text generation…
1Password has launched a new platform that lets AI agents sign in to accounts without accessing stored passwords. Users must approve login requests before 1Password provides credentials…
General Motors is introducing an AI-powered OnStar assistant, starting with the 2027 Cadillac Lyriq. The overhaul includes voice-controlled vehicle features, connected cameras, and a…
The Department of Homeland Security has ordered federal civilian agencies to remove DeepSeek products and related third-party AI services from government systems. The directive cites…
Meta has removed explicit AI training language from its updated commercial terms following concerns about website scraping and publisher content. The revised policy retains crawling…
Ambi launches its AI assistant for iPhone, Mac, and Apple Watch after raising $26 million, offering optional background listening, which raises privacy concerns.
Flock Safety plans to reduce its workforce by roughly 270 employees, or 18%, through a voluntary exit program as criticism of its surveillance cameras grows.
Asos confirms a customer data breach after hackers hijacked app notifications via a third-party platform, exposing personal information, including names and contact details.
