
AI Voice Agent Handoff: How Calls Reach Human Support
AI voice agent handoff moves a live caller from automated help to a person without losing the call or essential context. Learn how routing, verification and recovery work.
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AI voice agent handoff moves a live caller from automated help to a person without losing the call or essential context. Learn how routing, verification and recovery work.

AI startup Underdog has demonstrated Woof, a 31.7MB text-to-speech model that generates speech directly in a web browser. An interactive game showcases offline voice generation and audio…

Meta has launched real-time voice and animated avatar conversations for Muse users across the United States. The feature supports customizable characters, natural speech and live…

Granola has introduced an AI-powered dictation feature for Mac that lets users turn speech into polished text across applications. The launch puts the meeting-notes startup in closer…

Deepgram has announced plans to acquire Daily, the company behind the open-source Pipecat framework. The deal will expand Deepgram’s real-time voice AI infrastructure, preserve Pipecat’s…

Nvidia released Nemotron 3.5 Transcribe, an open-weight speech AI model that supports 40 languages, multilingual translation, and speaker identification. The company also introduced Granary…

Otter.ai has secured $320 million in non-dilutive growth financing from General Catalyst’s Customer Value Fund. The AI meeting-assistant company plans to expand enterprise sales, enter…

Yelp is introducing Check for Me, an AI voice agent that calls restaurants to check wait times and texts users the results. The update also brings OpenTable reservations, personalized…

PolyAI and Otter leaders say voice AI needs faster reasoning, better transcription and transparency before it can deliver natural, trustworthy conversations.

AI voice startup ElevenLabs has reached a $22 billion valuation after a $300 million employee equity sale backed by major investors.

Fireflies launches Talk, an AI dictation feature for Mac and Windows that turns voice into formatted text across desktop applications.

Modulate raised $25 million to expand its voice intelligence platform for transcription, emotion analysis, deepfake detection and AI agent compliance.