Microsoft’s AI Chatbot Copilot to Leave WhatsApp on January 15
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Microsoft’s AI chatbot Copilot will no longer be available on WhatsApp after January 15, the company has confirmed. After this date, users on WhatsApp will not be able to chat with the AI unless they switch to Microsoft’s own Copilot mobile apps or access the chatbot via the web.
The company explained that it is removing Copilot from the popular messaging app to comply with WhatsApp’s updated platform policies announced last month.
According to Meta-owned WhatsApp, it will no longer support general-purpose AI chatbots using its WhatsApp Business API to serve customers. Instead, the platform aims to reserve these resources for other types of businesses. This change does not prevent companies from using AI to serve their own customers, but it effectively ends WhatsApp as a channel for distributing AI chatbots. Companies impacted by this include Microsoft, OpenAI, Perplexity, and others.
OpenAI had previously announced its plan to wind down its WhatsApp integration in January.
For Copilot users on WhatsApp, chat history will not be preserved when moving to Microsoft’s platform, as the access to the chatbot on WhatsApp was unauthenticated. Microsoft advises users who wish to retain their conversations for future reference to export them using WhatsApp’s built-in tools before the January 15 deadline.
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