ServiceNow inks another AI partnership, this time with Anthropic

Enterprise workflow software company ServiceNow has signed a new multi-year partnership with AI research lab Anthropic, the company announced on Wednesday. The deal comes just one week after ServiceNow revealed a separate AI partnership with OpenAI, underscoring its aggressive push to deepen AI capabilities across its platform.

Under the agreement, Anthropic’s AI models will be more deeply embedded in ServiceNow’s products for customers and rolled out internally to ServiceNow employees. ServiceNow declined to disclose the length of the partnership or the financial terms of the deal.

As part of the arrangement, Anthropic’s Claude family of models will become the preferred AI models across ServiceNow’s AI-powered workflow products. Claude is now also the default model powering ServiceNow Build Agent, the company’s AI agent builder that allows developers to create agentic workflows and build applications directly on the platform.

The partnership also includes deploying Claude across ServiceNow’s workforce of approximately 29,000 employees. In addition, Claude Code, Anthropic’s vibe-coding tool, will be made available to ServiceNow’s engineers.

“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” said Bill McDermott, chairman and CEO of ServiceNow, in a company press release. “Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”

The announcement follows closely on the heels of ServiceNow’s recently disclosed AI partnership with OpenAI, which gives ServiceNow customers access to OpenAI’s models through the company’s products.

ServiceNow president, COO, and CPO Amit Zavery said the company is deliberately pursuing a multi-model approach rather than relying on a single AI provider.

“We don’t view these partnerships as competitive or mutually exclusive,” Zavery said in an email. “Enterprise customers want model choice. They want the right model for the right job — keeping governance, security, and auditability consistent on the ServiceNow AI Platform. Each model brings different strengths, and our role is to orchestrate them in ways that deliver the best outcomes for customers.”

For Anthropic, the deal represents the latest in a series of major enterprise partnerships announced in recent months. Earlier this year, the company revealed an agreement with global insurance provider Allianz, and late last year, it announced partnerships with Accenture, IBM, Deloitte, and Snowflake.

Despite the rapid pace of enterprise AI deals, many companies have so far struggled to demonstrate clear returns on their AI investments. Venture capitalists have recently predicted that meaningful ROI will begin to materialise in 2026 — though notably, this marks the third consecutive year such predictions have been made