Jira update enables AI agents and teams to collaborate in real time

Atlassian is rolling out a new feature that lets humans and AI agents work side by side, as the enterprise software company aims to help teams produce “10x the work without 10x the chaos.”

On Wednesday, Atlassian announced “agents in Jira.” The update adds the ability for Jira users to assign tasks and manage work for AI agents from the same dashboard they already use to coordinate work among human teammates.

With Agents in Jira, enterprises can assign tasks and tickets to AI agents in the same way they would assign work to people. The system can also track progress, set deadlines, and surface other status metrics. Atlassian said users can also bring AI agents into projects already underway, rather than only use them at the start.

The feature is being released in open beta.

Atlassian says the goal is to give teams the same visibility into the work being completed by agents as they already have for work done by human employees, according to Tamar Yehoshua, Atlassian’s chief product and AI officer.

“Atlassian has been in the business, for decades, of collaboration software helping people get work done,” Yehoshua said. “Now, you enter agents, and agents are now doing a lot of that work, and so you want to be able to coordinate between humans and agents.”

Yehoshua also noted that simply providing more automation options doesn’t automatically reduce work — and can sometimes create more complexity. Atlassian believes the key advantage of this update is that it keeps agent management inside the same Jira dashboard teams already rely on.

“You’ve been hearing in the zeitgeist lately that all of these agents are creating more work for people, and in some ways, more chaos,” Yehoshua said. “What we’re really good at is putting order to that chaos.”

As enterprises continue to evaluate where AI tools deliver real ROI, Atlassian’s approach could be useful. Having a single view that allows organisations to compare agent output with human output across the same projects may help teams decide where agents belong, which tasks can be automated, and which work should remain human-led.

Atlassian said this announcement is only the beginning, and more AI-focused updates are expected as the company continues adding AI capabilities across its product lineup.

“The goal is to enable people to work more productively with AI, and I think this is a step,” Yehoshua said. “It’s only the beginning of the journey. It’s a long journey, but this is a really important step in how to integrate AI into the workflows that you already have, which I’m really excited about.”